Careers at Digitech Outsourcing Solution

Build your career supporting businesses around the world

We answer calls, chats and emails for businesses in the United States, the United Kingdom and Canada. We train you, support you every shift, and pay on time.

Apply now See open roles

We hire all year round. Most shifts follow US and UK business hours, including evenings and nights.

Open roles

We are hiring

Pick a role to read the full details and apply. No exact match? Send a general application.

Operations

STR Agent

316 Block N Johar town, LahoreOn-siteFull-timeRotational shifts

Posted 24 September 2026 · Apply by 24 September 2026 · 1 opening

Roles we often hire for

Call center agent

Answer calls for businesses in the US, UK and Canada: book appointments, help customers and pass urgent calls to the right person.

You will

Answer inbound calls in the client’s business name
Book appointments and jobs in the client’s software
Follow each client’s script and escalation rules
Write a short summary after every call

You have

Clear, confident spoken English
A calm manner on the phone, even when a caller is upset
Basic computer skills and a reliable internet connection
Call center experience is a plus, not a must

Send a general application

Live chat and email support agent

Reply to customers of online stores and service businesses by chat and email, quickly and in the client’s tone of voice.

You will

Answer live chats and support emails
Handle order status, returns and product questions
Work inside helpdesks and store platforms
Hand anything unusual to your team lead

You have

Strong written English and good typing speed
Attention to detail and a friendly tone
Comfort switching between several tools
Ecommerce or support experience is a plus

Send a general application

Virtual assistant

Support one client’s business day to day: scheduling, email, data entry, order processing and follow-ups.

You will

Manage calendars, inboxes and follow-ups
Keep CRMs, spreadsheets and orders up to date
Prepare simple reports and research
Work the client’s hours and time zone

You have

Good written and spoken English
Organised, reliable and quick to learn new software
Confidence with Google Workspace or Microsoft Office
Admin experience is a plus

Send a general application

Team lead or quality analyst

Run a team of agents or review their calls and chats, so every client gets consistent, high-quality support.

You will

Coach agents and review calls, chats and emails
Track service levels and fix problems early
Train new agents on client scripts
Report to clients and our operations team

You have

BPO or call center experience, ideally leading people
Excellent English and clear feedback skills
Comfort with reports and numbers
A steady approach under pressure

Send a general application

Working here

What you can expect from us

Training before you start

Every newcomer is trained on our tools and on each client before taking a single call.

International clients

Work with businesses in the United States, the United Kingdom and Canada.

A team behind you

A team lead supports you every shift, and the team is always ready to help.

On-time pay

Fair pay, paid on time, every time.

Our own software

Learn a modern contact-center platform with AI, built by our own team.

Room to grow

Good agents move into team lead, quality and training roles.

How hiring works

From application to your first shift

Apply

Send the form below with your CV. It takes about five minutes.

Short call

If your profile fits, HR calls you to check your English and availability.

Assessment

A short test for the role: a practice call, chat or task.

Training

Training on our tools and your first client before you take a real call.

Apply now

Tell us about yourself and attach your CV. Our HR team reads every application and contacts shortlisted candidates.

Questions? Email hr@dos.support